Terms of service

Introduction

This Privacy Notice elucidates the types of personal data we may gather about you during your interactions with us. It delineates how we will store and manage that data, ensuring its security. Understanding the need for comprehensive information, we aim to keep you fully informed about your rights and how The rugmaster.uk employs your data. While we endeavour to answer any questions you may have in the following sections, please don't hesitate to reach out to us if you require further clarification.

We may periodically update this Privacy Notice, and you are encouraged to revisit it at your convenience. 

When do we collect your personal data?

We collect your personal data in various instances, including but not limited to:

Online interactions such as purchases, account creation, or engagement with our website In-store or phone purchases
Social media engagement Participation in loyalty programs or trade account creation
Contacting us with queries or complaints Participation in surveys, competitions, or events

What sort of personal data do we collect?

Personal data collected may include: Name, gender, date of birth, address, contact details 
Order history, shopping preferences, interactions with us Copies of documents for trade verification 
Payment card information 
CCTV images when visiting our premises.

How and why do we use your personal data?

We use your personal data for various purposes, including:

Processing orders and providing services Handling queries, complaints, and refunds Preventing fraud and illegal activities 
Personalising your experience and offering tailored promotions 
Administering loyalty schemes and events Improving our products and services
Combining your data for personalised direct marketing

To offer relevant offers and promotions, we combine data gathered across rugmaster.uk, including your shopping history. How we protect your personal data We implement robust security measures to safeguard your personal data, including encryption, password protection, and regular monitoring for vulnerabilities.

How long will we keep your personal data?

We retain your personal data only for as long as necessary for the purposes for which it was collected, in compliance with legal requirements.

Who do we share your personal data with?

We may share your personal data with trusted third parties for specific purposes, ensuring data security and privacy protection. Where your personal data may be processed Your personal data may be processed outside the European Economic Area (EEA) for various purposes, with appropriate safeguards in place to protect your data.

What are your rights over your personal data?

You have the right to access, correct, or request deletion of your personal data. You can also withdraw consent for certain processing activities and opt-out of direct marketing communications. Contacting the Regulator If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office or the relevant data protection regulator in your country of residence. If you live outside the UK Non-UK customers can contact us to exercise their data rights. 

By using our services, you consent to the processing of your personal data by us or on our behalf. Any questions?

If you have further questions regarding our Privacy Notice or how we handle your personal data, please contact our Data Protection team via email at arderugs.com or by post at Data Protection, Rugmaster, 24 Aylmer Parade, London, N2 0PE